Customer Complaint Form
A customer complaint form gives unhappy customers a clear way to be heard and gives your team a tidy record to act on. This free template captures the issue, when it happened, how serious it is and how to reach the customer, so problems get fixed and tracked.
check_circleFree, unlimited responses, no login for respondents
What is inside this template
Ready-made questions you can keep, edit or remove.
Who uses the customer complaint form
How to use this template
From template to live form in four steps.
Click Use This Template to load it straight into your free SurveyHeart account.
Change the wording, add or remove fields and set what is required. No design work needed.
Send it by WhatsApp, email or QR code. Respondents fill it on any device, no app or login.
See answers in real time and export to Excel, CSV and PDF whenever you want.
Related templates
A customer complaint form turns frustration into a clear, trackable record. Instead of complaints arriving by phone, chat and email with no paper trail, one shared link captures the issue, the order details and how urgent it is. Your team can sort by priority, follow up and close the loop. SurveyHeart keeps every complaint in one place, exportable to Excel and CSV, and the form is free with no login needed.
Frequently asked questions
Yes. The urgency field lets you sort and handle the most serious issues first.
You can turn on a thank-you screen so customers know their complaint was received.
Yes, the template and unlimited responses are free.
Use the Customer Complaint Form now
Free plan, unlimited responses, no time limit.